Austin Cold

Please note that this is not 911 nor emergency services. This is 100% volunteer run and there is NO GUARANTEE OF SAFETY. This is not a replacement for emergency services. Please call 911 if you need emergency services. This website was built for the community, by the community.

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Food and Water

Crowdsourced Resources

Community list of open grocery stores, free water and free food distribution sites. Use the tabs at the bottom of the sheet to navigate through resources.

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Get information on food, shelter, transportation, financial assistance, and more. Call 2-1-1 or visit their website to begin a chat session. Current wait times are under 15 minutes.

Central Texas Food Bank

Find Food Near You (Must live in Travis County) Due to COVID, you must wear a mask in order to be serviced.

Shelters/Warming centers

The City has opened warming centers for those vulnerable Austinites who have gone without power, heat, or water. These are subject to change. For the latest please call 512-305-4233. Bring food and blankets if you go to a warming center or shelter. Warming center and shelter locations sometimes have been moved out of areas because of lost water or power.

UT Students: Visit https://emergency.utexas.edu/ for up-to-date information on warming centers, dining venues, and Student Emergency Services.

Northeast High School and Webb Middle School are currently not shelters because of water and power outages.

City Shelters

The Palmer Events Center

900 Barton Springs Rd. Austin, TX

Google maps link

AT CAPACITY. NOT ACCEPTING NEW GUESTS.

Russell Lee Elementary School

3308 Hampton Rd. Austin, TX

Google maps link

Murchison Middle School

3700 N Hills Dr. Austin, TX

Google maps link

Mendez Middle School

5106 Village Square Dr. Austin, TX

Google maps link

Webb Middle School

601 E St Johns Ave, Austin, TX

Google maps link

UNAVAILABLE DUE TO OUTAGES.

Salvation Army Social Services Center

501 E. 8th St. Austin, TX

Families only

Google maps link

Del Valle High School

5201 Ross Rd. Del Valle, TX

HOME Center of Central Texas, Hays County. Call 512-270-8344 to confirm availability.

Google maps link

Southside Community Center

518 S. Guadalupe St. San Marcos, TX

Call 512-557-0795 to confirm availability.

Google maps link

Salvation Army

300 S. CM Allen Pkwy., Ste. 100, San Marcos, TX

Call 512-938-2596 to confirm availability.

Google maps link

Westover Baptist Church

1310 Advance St. San Marcos, TX

Call 512-214-2258 to confirm availability.

Google maps link

Hays Hills Baptist Church

1401 N. FM 1626 Buda, TX

Call 512-295-3132 or 512-845-3864 to confirm availability.

Google maps link

Dripping Springs United Methodist Church

28900 RR 12, Dripping Springs, TX

Call 512-894-7123 to confirm availability.

Google maps link

Kyle United Methodist Church

408 W. Lockhart St. Kyle, TX

Call 512-415-6708 to confirm availability.

Google maps link

First Baptist Church of Wimberley

15961 Winters Mill Pkwy. Wimberley, TX

Call 432-634-2364 to confirm availability.

Google maps link

Calvary Chapel

204 N. Main St. Lockhart, TX

Call 512-227-0147 to confirm availability.

Google maps link

Reilly Elementary School

405 Denson Dr, Austin, TX

Google maps link

Joslin Elementary School

4500 Menchaca Road, Austin, TX

Google maps link

Barrington Elementary School

400 Cooper Dr, Austin, TX

Low water pressure in the bathroom at this location, may want to consider other locations

Google maps link

Church Shelters (Open 24/7)

The Austin Stone North

1150 E McNeil Rd., Round Rock, TX

Google maps link

Point Community Church

11300 Old San Antonio Rd, Manchaca, TX

Pet accommodations - must be crated

Google maps link

Mosaic Church

12675 Research Blvd, Austin, TX

No pet accommodations

Google maps link

Friendship Creekside

14455 Farm to Market Rd 1826, Austin, TX

Pet accommodations - must be crated

Google maps link

Hill Country Bible Church Lakeline

12124 Ranch Rd 620 N, Austin, TX

Pet accommodations - must be crated

Google maps link

University Ave Church of Christ

1903 University Ave, Austin, TX 78705

Pet accommodations - must be crated

Google maps link

Hope Chapel

6701 Arroyo Seco, Austin, TX 78757

Pet accommodations - must be crated

Google maps link

Other Shelters

The Brewtorium Brewery & Kitchen

6015 Dillard Cir A, Austin, TX

Google maps link

Crux Climbing Center Central

6015 Dillard Circle Unit B, Austin, TX 78752

More info

Google maps link

Crux Climbing Center South

121 Pickle Rd #100, Austin, TX

More info

Google maps link

In home safety

Power safety

How can I heat up in the car?

  • Do not run your car inside the garage.
  • Do not be in your car for long periods of time.
  • Leave windows cracked when being in the car for warmth.

Can I use my stove for heat?

  • Never use your oven for heating. It can be deadly through carbon monoxide poisoning.

How can I stay warm with poor insulation?

  • Close all blinds and curtains.
  • Cover your windows with blankets and/or towels and put towels/clothes underneath your door.
  • Pile together with members of the family with as many blankets as you have.
  • Create a fort like structure with blankets.
  • Wear one to two layers of light clothing. This will allow for your body heat to radiate.

How do I prevent a system overload if I don’t have power?

  • Turn off thermostats and appliances.
  • Shut off or unplug any fixtures that are connected
  • Leave only one light on to know when the power is back on.

Water safety

I have water. Is there anything I need to do?

  • Still boil your water, if you are able, for at least one minute.

What do I do if my pipes are frozen and I need water?

  • As an emergency measure, if no other water is available, snow can be melted for water according to the CDC. Bringing water to a rolling boil for one minute will kill most germs but won’t get rid of chemicals sometimes found in snow. If boiling snow for water, try capturing the freshest snow and avoid snow from roads, drains, or similar locations.
  • If you cannot boil water/ice because you’re without power/gas, and you don’t have water to drink, get to a friend or family member’s house and take COVID precautions, or get to a shelter if needed

What do I do if my pipes have burst?

  • If pipes at your home have burst, turn off your water at the cut-off valve. If you are unable to locate your valve call 512-972-1000 for assistance.

How do I report a leak or outage?

  • See if a report has already been made using the Water Leak Response Map. If the leak/outage has not been reported, call 512-972-1000 immediately.

City Resources

The City of Austin Office of Homeland Security and Emergency Management (HSEM) plans and prepares for emergencies, educates the public about preparedness, develops volunteers, manages grant funding to improve homeland security and public safety capabilities, coordinates emergency response and recovery, supports planned events, and works with public and partner organizations to protect our whole community when it needs us the most.

Visit the city website to learn more about severe cold weather resources and information.

COA Emergency Management

Helpful contact info

NeedContact info
Shelter Information512-305-4233
Transportation to a Shelter3-1-1 or email coaemergencyrides@austintexas.gov Provide your name, phone number, address, number of people needing transport and medical needs.
If your water main is broken512-972-1000
Emergency Food2-1-1
Medical or Life Threatening Emergency9-1-1
Shelter Information
512-305-4233
Transportation to a Shelter
3-1-1 or email coaemergencyrides@austintexas.gov Provide your name, phone number, address, number of people needing transport and medical needs.
If your water main is broken
512-972-1000
Emergency Food
2-1-1
Medical or Life Threatening Emergency
9-1-1

Community Resources

Little Petal Alliance

A queer-led organization providing on the spot support to unhoused and trans folx.

Survive 2 Thrive

24/7 hotline for domestic violence survivors during the COVID-19 pandemic and winter storm. (512) 308-6028.

Free Food & Water Available Today

Document with several food and water resources, as well as details on what restaurants are open.

Warm Housing ATX Facebook Group

Informal Facebook group where community can crowdsource housing options together.

Austin Diapers

Org that partners with over 30 local agencies to provide diapers to the community. If you need diapers, contact one of the agencies on their website.

Donation links

Community Resilience Trust

This donation campaign is to help people currently experiencing homelessness. Funding for this organization goes to paying for the hotels of those that are unhoused during the winter storm. Funding also goes to meals and water needed during the winter storm.

Austin Area Urban League

This donation campaign is to help residents that are housed needing resources to food, water, emergency essential items and more.

Copyright 2021 Austin Cold Relief. For community, by community.